Comments on: Leveraging Customer Service Quality Through Tools – GDC Austin 2009 http://freetoplay.biz/2009/09/16/leveraging-customer-service-quality-through-tools-gdc-austin-2009/ The Business and Design of Free-To-Play Games Mon, 24 Oct 2011 20:01:00 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Adrian Crook http://freetoplay.biz/2009/09/16/leveraging-customer-service-quality-through-tools-gdc-austin-2009/comment-page-1/#comment-1049 Adrian Crook Thu, 17 Sep 2009 21:36:58 +0000 http://freetoplay.biz/?p=458#comment-1049 Thanks for the comment. My mistake on not enabling comments on the latest posts - that has been fixed now. Thanks for the heads up. I found the bottom up business model creation (act on what customers want, make sure it's monetizable, then launch) interesting as well. Seems like common sense, but I doubt it is. Thanks for the comment. My mistake on not enabling comments on the latest posts – that has been fixed now. Thanks for the heads up.

I found the bottom up business model creation (act on what customers want, make sure it’s monetizable, then launch) interesting as well. Seems like common sense, but I doubt it is.

]]> By: IAHed http://freetoplay.biz/2009/09/16/leveraging-customer-service-quality-through-tools-gdc-austin-2009/comment-page-1/#comment-1048 IAHed Thu, 17 Sep 2009 21:15:38 +0000 http://freetoplay.biz/?p=458#comment-1048 I just wanted to say I'm really appreciating these GDC summaries, and this blog gives me a lot of insight into mmorpg consumer issues (though it represents the vendor side). Though comments aren't allowed yet on the latest posts, I think the best insight so far is to ask the customers what they want: "don't come up with a marketing scheme and foist it on customers." Also, if customers recognize a marketing scheme and say they want something different, this is not slander against your company or inciting unrest against the government. If the customers aren't cooperating with the marketing scheme or are actively complaining about it, it's time to make it easier for them to buy! I just wanted to say I’m really appreciating these GDC summaries, and this blog gives me a lot of insight into mmorpg consumer issues (though it represents the vendor side). Though comments aren’t allowed yet on the latest posts, I think the best insight so far is to ask the customers what they want: “don’t come up with a marketing scheme and foist it on customers.”

Also, if customers recognize a marketing scheme and say they want something different, this is not slander against your company or inciting unrest against the government. If the customers aren’t cooperating with the marketing scheme or are actively complaining about it, it’s time to make it easier for them to buy!

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